$72,800 /Per Year
Vancouver 03 Mar 2025 College/CEGEP
-
Job Position Information
Job Vacancy
1Experience
Fresher (less than 1 year)Job Type
Full TimeLanguage
ENGLISHRefrence No.
CJH7392546Job Expiry Date
2025-08-30 -
Job Description
TITLE: TECHNICAL SUPPORT SPECIALIST – INFORMATION TECHNOLOGY (IT) (NOC- 22221)
EMPLOYER: NORTHLAND PROPERTIES CORPORATION O/A NORTHLAND PROPERTIES CORPORATION
JOB LOCATION:
310-1755 West Broadway
Vancouver, BC V6J 4S5Salary $72,800 annually
Vacancies 1 vacancy
Employment groups: Youth (Provides awareness training to employees to create a welcoming work environment for youths)
Indigenous people (Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers)
Newcomers to Canada (Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees)
Terms of employment Permanent employment, Full time 40 hours / week
Start date As soon as possible
Employment conditions: Day, Evening, Overtime, Shift, Weekend
Benefits:
- Extended family Health care, including vision, dental, and Group Life Insurance.
- Yearly bonus opportunities.
- Retirement Saving Plan (RRSP) after a year of employment.
- Flexible schedule, with possibility of hybrid work.
- Employee discounts across the Northland-owned hotels and resorts.
- 25% discount at selected restaurants for up to 6 people.
- ½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort for up to 4 people.
- Humana Care free mental health support & counselling.
- Contribute to a unique construction model focused on teamwork and cooperation.
- Be a valued member of a team in an organization with unparalleled opportunities.
- Collaborative, friendly working environment with a fun and inclusive culture.
- 5 days of paid sick leave per year as per BC employment standards.
Job requirements:
Languages
EnglishEducation
College/CEGEPExperience
Experience an assetWork setting
Head office
Responsibilities
Tasks- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Utilized PowerShell scripting to retrieve/update objects from the Active directory as well as to automate program launches and assess specific system parameters during Windows Startup.
- Worked with PostgreSQL and SQL Server databases, managing data structures, and ensuring seamless data flow across systems.
- Executed a seamless upgrade of the Veeam database, proficiently troubleshooting and rectifying backup, and replication job failures.
- Knowledge of Windows Server technologies experience: Active Directory (AD), DFS (Distributed File System (DFS), System Center Configuration Manager (SCCM), Microsoft Exchange Online and Print Services.
- Creating and managing the security of distribution groups and mailboxes using Microsoft 365 Admin Center ensuring the right permissions get assigned to the end user.
- Experience with applications such as MS Office, G-Suite, and Visual Studio. Top of Form
- Bottom of Form
- Management in administering and configuring devices for enterprise users via Office 365, Microsoft Intune, PDQ and Azure Active Directory environment.
- Drafting clear standard operating procedures for easy reference among colleagues in data recovery operations.
- Creating detailed documents to track server warranty expirations for efficient maintenance planning.
- Manages the installation of infrastructure components and ensures that all the resources, including cabling, storage spaces, servers, storage, and appliances, are accurately configured.
- Formulating firewall policies and defining address objects for traffic filtering, while maintaining robust security measures.
- Extensive familiarity with computer networking technologies including TCP/IP, OSI model, routing protocols, IP addressing, DNS, DHCP, LAN, WLAN, VLAN, VPN, encryption, SSL, and network security.
- An adequate knowledge of object-oriented language programming like Python and PHP.
- Managing QNAP and enabling SSD cache acceleration to improve performance for IOPS-demanding applications.
- Skillfully managed and delegated Freshdesk IT tickets among team members, resulting in a remarkable 60% reduction in ticket resolution time.
- Trained backup support staff and optimized to improve overall support through knowledge sharing.
- Integration with strategic company objectives with technological innovation goals.
- Proficient in Cisco Systems Manager for centralized management of Meraki switches, access points, and device enrollment, with expertise in implementing firmware updates, security policies, and compliance enforcement.
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Reproduce, diagnose and resolve technical problems encountered by users.
- Provide advice and training to users in response to identified difficulties.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- May supervise other technical support workers in this group
Experience and specialization
Computer and technology knowledge
Networking software
Servers
Desktop applications
Database software
MS Office
SQL
Additional information
Transportation/travel information
Public transportation is available
Personal suitability
Accurate
Client focus
Organized
Team player
Who can apply to this job?
The employer accepts applications from:
Canadian citizens and permanent or temporary residents of Canada.
Other candidates with or without a valid Canadian work permit.
How to apply
By email
fnasimi@northland.ca
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