TITLE: TECHNICAL SUPPORT SPECIALIST – INFORMATION TECHNOLOGY (IT) (NOC- 22221)

EMPLOYER: NORTHLAND PROPERTIES CORPORATION O/A NORTHLAND PROPERTIES CORPORATION

JOB LOCATION:
310-1755 West Broadway
Vancouver, BC V6J 4S5

Salary $72,800 annually

Vacancies 1 vacancy

Employment groups: Youth (Provides awareness training to employees to create a welcoming work environment for youths)

Indigenous people (Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers)

Newcomers to Canada (Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees)

Terms of employment Permanent employment, Full time 40 hours / week

Start date As soon as possible

Employment conditions: Day, Evening, Overtime, Shift, Weekend

Benefits:

• Extended family Health care, including vision, dental, and Group Life Insurance.
• Yearly bonus opportunities.
• Retirement Saving Plan (RRSP) after a year of employment.
• Flexible schedule, with possibility of hybrid work.
• Employee discounts across the Northland-owned hotels and resorts.
• 25% discount at selected restaurants for up to 6 people.
• ½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort for up to 4 people.
• Humana Care free mental health support & counselling.
• Contribute to a unique construction model focused on teamwork and cooperation.
• Be a valued member of a team in an organization with unparalleled opportunities.
• Collaborative, friendly working environment with a fun and inclusive culture.
• 5 days of paid sick leave per year as per BC employment standards.

Job requirements:

Languages
English

Education
College/CEGEP

Experience
Experience an asset

Work setting

Head office

Responsibilities
Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Utilized PowerShell scripting to retrieve/update objects from the Active directory as well as to automate program launches and assess specific system parameters during Windows Startup.
• Worked with PostgreSQL and SQL Server databases, managing data structures, and ensuring seamless data flow across systems.
• Executed a seamless upgrade of the Veeam database, proficiently troubleshooting and rectifying backup, and replication job failures.
• Knowledge of Windows Server technologies experience: Active Directory (AD), DFS (Distributed File System (DFS), System Center Configuration Manager (SCCM), Microsoft Exchange Online and Print Services.
• Creating and managing the security of distribution groups and mailboxes using Microsoft 365 Admin Center ensuring the right permissions get assigned to the end user.
• Experience with applications such as MS Office, G-Suite, and Visual Studio. Top of Form
• Bottom of Form
• Management in administering and configuring devices for enterprise users via Office 365, Microsoft Intune, PDQ and Azure Active Directory environment.
• Drafting clear standard operating procedures for easy reference among colleagues in data recovery operations.
• Creating detailed documents to track server warranty expirations for efficient maintenance planning.
• Manages the installation of infrastructure components and ensures that all the resources, including cabling, storage spaces, servers, storage, and appliances, are accurately configured.
• Formulating firewall policies and defining address objects for traffic filtering, while maintaining robust security measures.
• Extensive familiarity with computer networking technologies including TCP/IP, OSI model, routing protocols, IP addressing, DNS, DHCP, LAN, WLAN, VLAN, VPN, encryption, SSL, and network security.
• An adequate knowledge of object-oriented language programming like Python and PHP.
• Managing QNAP and enabling SSD cache acceleration to improve performance for IOPS-demanding applications.
• Skillfully managed and delegated Freshdesk IT tickets among team members, resulting in a remarkable 60% reduction in ticket resolution time.
• Trained backup support staff and optimized to improve overall support through knowledge sharing.
• Integration with strategic company objectives with technological innovation goals.
• Proficient in Cisco Systems Manager for centralized management of Meraki switches, access points, and device enrollment, with expertise in implementing firmware updates, security policies, and compliance enforcement.
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Reproduce, diagnose and resolve technical problems encountered by users.
• Provide advice and training to users in response to identified difficulties.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• May supervise other technical support workers in this group

Experience and specialization

Computer and technology knowledge

Networking software

Servers

Desktop applications

Database software

MS Office

SQL

Additional information

Transportation/travel information

Public transportation is available

Personal suitability

Accurate

Client focus

Organized

Team player

Who can apply to this job?

The employer accepts applications from:

Canadian citizens and permanent or temporary residents of Canada.

Other candidates with or without a valid Canadian work permit.

How to apply

By email
fnasimi@northland.ca