Location: 26 Wellington Street East, Suite 906, Toronto, Ontario, M5E 1S2

Role Summary:

It is a unique opportunity to take full ownership of the customer lifecycle from identifying and developing new opportunities to managing and growing existing relationships. As an Account Manager, you’ll play a key role in driving revenue, with approximately 60% of your time focused on new business development across both new and existing accounts, and 40% on renewals and ongoing account management.

Key Responsibilities:

· Key point of contact for an account pack consisting of our mid-size customers, working towards a gross renewal target

· Build and maintain strong relationships with some of the world’s greatest innovators

· Negotiate and execute contracts to maximize annual recurring revenue

· Collaborate with sales team to identify and grow opportunities within your account pack

· Manage risk assessment plan for account pack with next steps and actions in place

· Consistently deliver rolling 90-day forecasts

· Keep up to date with all major product updates and articulate their value to our clients

· Clearly communicate progress of initiatives to internal and external stakeholders

Qualifications and Skills:

· 2+ years of experience in a B2B Sales/Customer Success role

· Bachelor’s degree in a STEM field, preferably in Science, Computer Science or Engineering

· Proven experience in SaaS account management or sales, with a strong track record of conducting product demos and managing client relationships.

· Experience in intellectual property (IP), research & development (R&D), or related technical domains is highly preferred.

· Able to articulate complex solutions and deliver business cases that resonate with our customers

· Experience using account planning frameworks to prioritize key tasks and activities within the account pack with a focus on value-based outcomes

· Have a track record of exceeding renewal-based targets

· Comfortable both giving and receiving feedback and looking inward at how to develop and grow

· Curious, adaptable and thrive working in an innovative and fast-paced environment

· Strong listening, negotiation and presentation abilities and are comfortable with value-based selling

· Customer centric and driven by having a positive impact on Patsnap's customers.

· Proficiency in verbal and written in English

· Fluency in foreign languages is a strong asset, given account coverage in different regions.