• Communicating with the clients for their Travel bookings/Payment clearance.
• Managing Call Escalations & Correspondence (emails, letters, Packages etc)
• Preparing Monthly reports of productivity /Performance of team to Management & preparing Presentations/Proposals as assigned
• Briefing teams about new Circulars/ Offers/ Deals from various service providers like Airlines/Hotels.
• Booking management for the agency involves several key steps, focusing on understanding the needs of a diverse customer base, negotiating favorable terms, and ensuring smooth operations for both the travel agency and the airline.
• Analyzing which destinations are most popular with Edmonton’s multicultural populations and identify the airlines that serve those routes.
• Pricing and Discounts: Negotiate pricing that aligns with our agency’s budget and offers competitive rates to clients. Including group travel discounts, exclusive promotional fares and special offers.
• Setting a Payment Terms: Setting a clear payment structure with Multiple Airlines for booking flights, including deposits, final payments, and refunds, if applicable.
• Assisting company management in client account management and client communications.

Language of Work – English
Education requirement – College Diploma and/or Equivalent experience. Travel agency experience is an asset
Work Location- 9258 34a Ave NW, Unit 200-Physical presence is required

Employment type – Full Time/Permanent
Wage rate – $36.00/hr
Location – Edmonton AB
Start date: September 01, 2025

Apply with detailed resume at the following email
jobs.htw@hotmail.com