Job details

  • LocationVancouver, BCV6J 4S5
  • Work locationOn site
  • Salary77,000 annually / 40 hours per week
  • Terms of employmentPermanent employmentFull time
  • Day
  • Starts as soon as possible

  • vacancies1 vacancy
  • Source

Overview

Languages

English

Education

  • College/CEGEP

Experience

Experience an asset

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents

  •          Communicate with users experiencing difficulties with automation solutions to determine, document, and understand the problems encountered.

             Reproduce, diagnose, and resolve technical issues related to Microsoft Dynamics 365 F&O, Power Platform applications (Power Automate, Power Apps, Dataverse), and other finance automation solutions.

             Refer to internal and external system documentation, manuals, and other technical resources to investigate issues and apply effective solutions.

            Deliver user onboarding, support, and training for automation solutions.

            Collect, organize, and maintain a comprehensive log of problems, resolutions, and troubleshooting steps for reference by the Finance Automation team and other support analysts.

            Track recurring issues to help identify opportunities for better documentation, process improvement or system enhancements.

           Support the design, building, documentation, deployment of finance-related apps and automated workflows using Power Platform applications (Power Automate, Power Apps, Dataverse) to reduce manual work. This includes gathering requirements, designing solutions, testing, and implementing them. Examples of processes that may be automated include:

    ·         procure-to-pay

    ·         record-to-report

    ·         order-to-cash

    ·         bank reconciliations

            Conduct testing, validation, and refinement of automation solutions to ensure reliability, scalability, and performance.

    ·         Provide ongoing support and maintenance for Power Platform applications and workflows.

    ·         Troubleshoot and resolve issues related to Power Platform components.

    ·         Stay updated on the latest Power Platform features and best practices.

             Assist in change management activities such as user training, ongoing support, documentation, and issue resolution to ensure the effective adoption of developed tools or automation.

Experience and specialization

Computer and technology knowledge

  • Internet
  • Desktop applications
  • Website creation and management software
  • Database software
  • MS Office
  • Oracle
  • SharePoint
  • Spreadsheet
  • XML

Additional information

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Benefits

  • On cost sharing basis (Group Life Insurance, Extended Health, Dental and Vision Care).
  • Discounted stays at all Sandman Hotels for employees, their friends and family.
  • 25% discount at selected restaurants for up to 6 people.
  • Retirement Saving Plan (RRSP) after six months of employment.
  • ½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort for up to 4 people.
  • Kii Health free mental health support & counselling.
  • Flexible schedule, with possibility of hybrid work.
  • 5 days of paid sick leave per year as per BC employment standards 

Employment groups 

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
  • Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Who can apply for this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada
  • other candidates, with or without a valid Canadian work permit

How to apply

By email

amoscoso@northland.ca

If applying by email:

What you must include in your application:

  • Cover letter
  • Answers to the following screening questions:
    • Are you authorized to work in Canada?
    • Do you have experience working in this field?
    • Do you live near the job location?

What might be required by the employer later in the hiring process:

  • Highest level of education and name of institution where it was completed